Utfix is designed around a simple rule: do not claim more than the evidence proves.
If Utfix can verify something, it tells you what it found. If the evidence is incomplete or unavailable, it tells you that instead of guessing.
The free appraisal is read-only.
When a supported repair needs additional access, Utfix shows you what it proposes to change and asks for your approval before carrying out the work.
Utfix does not silently broaden an approved repair into unrelated changes.
Approved work is carried out within the scope you authorised.
Before and during a repair, Utfix checks the relevant live state and will stop if something has materially changed or the evidence needed to continue is no longer reliable.
A repair is not considered successful merely because Shopify or another connected service accepted the request.
Utfix performs a fresh check afterwards and reports the repair as verified only when the expected result is confirmed.
Utfix keeps merchant-facing records of supported diagnostics, approved repairs, verification and relevant Credit activity.
Where a supported repair includes recovery or rollback capability, the applicable status is shown before approval and the result is verified when used.
Utfix is an independent Shopify application. It does not control Shopify, suppliers, carriers, advertising platforms or other third-party services.
Available checks and repairs depend on the permissions, connected services and evidence available for each store.
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