Utfix Support

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Utfix support is product support.

We help merchants understand and use Utfix correctly — including how to run a diagnostic, understand a finding, approve a repair, provide a required permission, interpret a Credit record, follow a verification result, or understand a rollback status.

If Utfix itself is not behaving as expected, support also helps identify what is preventing the Utfix process from working as intended.

WHAT UTFIX SUPPORT DOES NOT PROVIDE:

 Utfix support is not a general Shopify or ecommerce consultancy service. 

We do not provide unrelated help with:

Building or redesigning a Shopify store.

General Shopify administration.

Printful or supplier support unrelated to an Utfix finding.

Google, Meta, Shop or advertising-account management.

Marketing, SEO or advertising strategy.

Custom development.

Tax, legal, accounting or regulatory advice.

Troubleshooting matters that fall outside the supported Utfix process.

Where an Utfix result shows that action is required in Shopify or another connected service, we can explain what Utfix has identified and what the process requires.

We do not take over the operation of that third-party service unless the action itself is a supported Utfix repair.

WHEN CONTACTING SUPPORT, INCLUDE:

Your Shopify store name.

The relevant Utfix Finding, Repair, execution or receipt reference where available.

What you expected to happen.

What you observed.

 Contact Utfix support:  Utfix@Utfix.shop 

Do not send passwords, one-time codes, API keys, access tokens or customer personal data.